Refund policy
VerTips Refund & Return Policy
Last Updated: 2026
Thank you for shopping with VerTips. To ensure a fair, transparent, and pleasant
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 297972518@qq.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 297972518@qq.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 297972518@qq.com.
shopping experience for all customers, we have formulated the following refund and return policy for all press-on nail products purchased from our official website. By placing an order with us, you agree to the terms below.
1. Order Cancellation Rules
• Before Shipment
Customers may cancel their orders for free within 24 hours after payment.
If the order enters production or packaging process after 24 hours of payment cancellation, a 30% processing fee will be deducted for manual labor and material costs.
• After Shipment
Once the order is shipped, no cancellation request will be accepted. Customers can only apply for return or after-sales service after receiving the package.
2. Eligibility for Return & Refund
Due to the hygiene and handmade characteristics of press-on nails, returns and refunds follow strict standards:
• All returned products must be unused, untrimmed, unaltered, unwashed, and free of glue residue or wear marks.
• Complete original packaging, nail files, glue, stickers and all matching accessories must be returned together.
• Used, opened, or altered press-on nails are NOT eligible for return or refund for hygiene safety reasons.
• Custom personalized nail styles (custom size, exclusive design) are final sale and cannot be returned or exchanged, unless there are quality problems caused by our production error.
3. Damaged, Defective or Incorrect Items
We provide free after-sales service for defective, damaged, missing or wrong products caused by our side:
1. Customers must contact our customer service and provide clear photos/videos of damaged packaging and defective products within 48 hours after delivery.
2. After verification, we support full refund, partial refund, or free reshipment according to the actual situation.
3. For damaged products, you do not need to return the defective items after our confirmation.
4. Return Shipping Fee Rules
• If the return or refund is caused by product quality problems, wrong shipment or missing items, we will bear the return shipping cost.
• If customers apply for return due to personal preference, size unsuitability or personal dislike, the return shipping fee shall be borne by the customer.
• Original shipping fees and expedited shipping fees are non-refundable in all cases.
5. Refund Processing Time
• All approved refunds will be returned to the original payment account within 5–10 business days.
• The specific arrival time depends on the processing speed of your payment platform and bank, which is beyond our control.
6. Non-Refundable Situations
We do not accept refunds in the following situations:
1. Over the valid after-sales application time limit.
2. Artificial damage, scratch, breakage caused by improper use, storage or installation.
3. Product dissatisfaction caused by personal aesthetic difference, color difference under different light (slight color difference is normal for handmade products).
4. Lost or damaged products due to customer’s wrong shipping address or unclaimed package.
5. Second-hand resold products purchased through unofficial channels.
7. Contact Us
If you have any questions about refund, return or after-sales issues, please contact our official customer service. We will reply and solve your problem within 24 hours.
VerTips reserves the right of final interpretation of this policy.